We’d love to hear from you! Whether you have a question about our jewelry, want to learn more about our custom designs, or are interested in our jewelry-making classes, our team is here to help. At Dakota Jewelry & Silver Craft, we’re committed to providing exceptional customer service and ensuring you have the best experience possible.
We are unique due to our core values, which include a warranty and guarantee for our services. We provide transparency by videotaping all work done and offer you the opportunity to participate in the process—whether that's watching your materials being melted down or holding onto your gemstones until the final moment. Our reputation speaks for itself, and we take pride in doing things differently. Unlike many Bali jewelers, who stick to traditional designs, we think outside the box and keep our clients' needs at the forefront. Everything is done in-house, and we use CCTV for added security.
We use a variety of materials, including gold, silver, copper, and other metals, along with diamonds, opals, and various gemstones. You can either bring your own materials, or we can supply them for you. We work with 9-carat, 18-carat, and other gold options, and our silver is 925 sterling silver. We offer both genuine and synthetic stones.
You can either bring your own stones or materials, or we can supply them for you. We are flexible and can work with you to meet your needs.
Yes, we specialize in custom jewelry. Around 80% of our work is gold-based, but we also create pieces in sterling silver. We excel at melting down old jewelry and remaking it into new pieces, and we also offer custom jewelry repairs and remodels.
Yes, we handle repairs for all kinds of jewelry, including micro-setting stones that are falling out. You can bring your own stones, or we can replace them for you.
Yes, we resize rings made of gold, silver, white gold, or copper. We can resize them both upwards and downwards. If you need to resize upwards, you can bring your own metal, or we can supply it for you.
Yes, the gold used in Bali is the same quality as gold used worldwide. Most Bali jewelers use 22-carat or 16-carat gold, but we can mix the gold to your specifications. We also work with white gold, which can vary slightly in color.
The price of gold in Bali is consistent with the global market—neither more expensive or cheaper. We ensure that the gold we use is of the highest quality.
We prioritize security. All manufacturing is done on-site, under CCTV surveillance. All our staff work on the premises, and jewelry that is sent out for freelance work is kept in a secure location. When not in use, it is stored in a vault or safe.
High-quality gold, such as 9-carat, will not tarnish but may dull over time. Silver may tarnish depending on your skin’s acidity, but it can be cleaned and polished. While we use only high-quality materials, the rate at which tarnishing occurs can vary by individual.
We stand out because of the personalized service we offer, the unique designs we create, and the fact that all work is done on-site. We have a highly skilled and experienced team, with over 100 years of combined experience. Our staff is fully qualified in their specific fields, and we take pride in being part of a family business.
Typically, jewelry is completed within 5 to 7 days, depending on complexity and demand. During busy periods, it may take longer, but we always strive to meet deadlines.
Yes, we offer wholesale jewelry. Wholesale prices begin with a minimum order of 20 pieces of the same design. Smaller orders will receive a smaller discount, but for genuine wholesale, the minimum order must be met.
Yes, we recommend booking in advance, especially during peak seasons, as we can get fully booked months ahead. Walk-ins are welcome if we have availability, but booking ensures we have enough time to create your jewelry.
To make a booking, please contact us with your arrival and departure dates, along with the hotel you're staying at. We will confirm a suitable time for your appointment.
We are based in Legian, a central location, but we occasionally travel to Kuta, Seminyak, Sanur, and Nusa Dua. Travel fees apply for appointments outside our main area. For your peace of mind, we encourage you to visit our office, where you can see our security, quality control, and the workspace where your jewelry is made.
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